Project Description
I’m looking for a freelance partner who can jump in and handle daily customer chats on WhatsApp. Your role is simple yet vital: reply quickly, courteously, and accurately so every person who contacts us feels heard and helped.
Here’s what I need from you:
• Monitor our WhatsApp account during the agreed-upon hours.
• Use the response guidelines I’ll provide to answer questions, process simple requests, and note any issues that need escalation.
• Keep a concise log of resolved and pending chats so nothing slips through the cracks.
Fluent, friendly written Bahasa Indonesia is essential. If you already have experience as a virtual assistant or social-media chat agent, even better, but I’m happy to give clear instructions and templates to get you started.
I value fast replies, consistency, and a professional but approachable tone. Let’s talk about your availability and set up a short trial shift to make sure the workflow feels right for both of us.