Project Description
I am ready to move a Customer Service project from design to a working Pega application and need an experienced developer who can translate my detailed specifications into a fully-functioning Case Management solution.
Here is what the engagement looks like:
• You will configure case types, stages, flows, assignments, SLA rules, and the supporting data model exactly as captured in my documents.
• UI, correspondence, and service levels must follow the branding and wording already defined.
• Reusable rulesets, clear naming conventions, and guardrail compliance are mandatory.
• Unit tests, tracer screenshots, and an exported RAP file will be the core deliverables so I can import and validate the build in my own environment.
Acceptance criteria
– All case stages and alternate stages operate exactly as diagrammed.
– Personas can create, process, and resolve a case without guardrail warnings.
– Work performs under the standard Pega Customer Service portal with no CSS or layout breaks.
– Unit tests cover every decision table, data transform, and activity touched.
I will supply the specification pack, access to our development sandbox, and a sample data set on day one. Please tell me how many hours you expect to need and provide recent examples of similar Pega Customer Service builds you have completed.