Project Description
I am looking for a developer or IVR automation expert who can provide/build a COD Order Confirmation IVR system for e-commerce sellers in India.
Requirement:
1. Seller uploads customer order list in CSV/Google Sheet:
* Customer name
* Phone number
* Order ID
* Product name
* COD amount
* Address/city optional
2. System should automatically call customers and play this message:
“Namaste, aapka order confirm karne ke liye 1 dabaye. Order cancel karne ke liye 2 dabaye.”
3. Customer input should be recorded:
* Pressed 1 = Confirmed
* Pressed 2 = Cancelled
* No answer
* Busy
* Wrong/invalid number
* Failed call
4. Seller should get a report in Google Sheet/dashboard:
* Order ID
* Phone number
* Call status
* Customer response
* Call time
* Retry count
5. Features needed:
* Bulk calling from uploaded CSV/Google Sheet
* Retry failed/no-answer calls 1–2 times
* Hindi voice IVR
* Basic dashboard or Google Sheet report
* Ability to change IVR script
* India calling support
* Compliance-safe setup for calling only customers who placed orders
6. Preferred platforms:
* Exotel / Knowlarity / MyOperator / Twilio / Plivo / any reliable India IVR provider
7. I want this as a white-label/resellable solution, so I can provide it to multiple sellers.
Please tell me:
* Can you build/provide this?
* Which platform will you use?
* Setup cost?
* Per-call/per-minute cost?
* Monthly maintenance cost?
* Time required to deliver?
* Can you provide demo?
* Can this handle multiple sellers separately?