Project Description
I need a complete VoIP call-center setup that plugs seamlessly into my Bitrix24 account. The platform must handle 20 simultaneous users split between Sales and Customer Support while remaining easy for agents to learn and inexpensive to run.
Key requirements
• Tight Bitrix24 integration: click-to-call, screen-pops, automatic CRM logging, live dashboards and wallboards viewable inside Bitrix24 so supervisors can track queue metrics in real time.
• Multilingual handling: English and Polish ready at launch, with the system structured so a third language can be added without major rework.
• AI assistance: automatic call summarisation pushed to the CRM record after every interaction plus an inline quality-control engine that flags poor audio or network issues and scores call clarity for coaching.
• Solid voice quality: TLS/SRTP, jitter buffering and reliable SIP trunking so conversations remain crisp and stable even during peak load.
• Two departmental routing profiles (Sales, Customer Support) including IVR, skill-based distribution, call recording, warm transfers and supervisor whisper/barge-in.
• Straightforward agent interface—soft-phone, web-RTC or Bitrix24 dialler—so onboarding takes minutes, not days.
• Clear documentation, admin training and a cost-projection that keeps total spend predictable once the system goes live.
Deliverables
1. Architecture diagram and tech stack recommendation
2. Configured Bitrix24 PBX or third-party PBX connected to Bitrix24 via REST/web-hooks
3. Fully tested call flows, dashboards and AI modules
4. Agent/supervisor training session (recorded) and hand-off documentation
I will provide the Bitrix24 account, branding assets and SIP trunk credentials; you bring the know-how to make everything hum from day one.