Project Description
I have a Zoho Commerce store that will handle a catalogue of physical products, and I need every order, customer profile, and inventory movement to flow automatically into our CRM. My goal is one source of truth for sales and marketing, without manual exports or data-entry gaps.
Your task is to plan and implement the connection between Zoho Commerce and the CRM (Zoho CRM is preferred, but I am open to another platform if you can justify the benefit). Whether you use Zoho’s native connectors, custom API calls, or Deluge scripts, what matters to me is reliability, real-time sync, and clean data mapping.
Key deliverables
• Configure or build the integration so new customers, orders, products and stock changes in Zoho Commerce appear in the CRM within minutes.
• Map custom fields accurately (product SKUs, tax, shipping, order status, customer notes).
• Ensure two-way updates for contact information.
• Provide a short hand-off document showing how to monitor sync logs, re-authenticate tokens, and extend the workflow later.
• Demonstrate everything working live on a test order before we move to production.
I already have admin access to both systems and can supply API keys on request. If you need sandbox data, let me know and I’ll create it. Please outline the approach, any third-party tools you expect to introduce, and an estimated timeline.