Project Description
Sales Operations Administrator
Role Identity (the essence of the hire)
The Sales Operations Administrator is the operational backbone of our outbound and sales ecosystem. This person ensures every sales motion—pipeline creation, lead intelligence, CRM hygiene, reporting, follow‑up, and cross‑team coordination—runs with founder‑grade precision. They eliminate friction, protect the sales team’s time, and maintain the systems that allow us to scale.
What This Role Owns
CRM Ownership (GHL) — data integrity, automation upkeep, pipeline accuracy, reporting dashboards, lifecycle stage management.
Lead Intelligence & Research — enrich accounts with revenue, headcount, decision‑maker info, operational details, and qualification signals.
Sales Process Administration — manage sequences, templates, call scripts, objection libraries, and sales asset organization.
Operational Coordination — support SDRs, AEs, and Sales Managers with scheduling, follow‑ups, documentation, and cross‑department handoffs.
Reporting & Analytics — weekly pipeline reports, conversion metrics, outbound performance, forecasting support.
Deal Desk Support — assist with proposals, contracts, compliance checks, and ensuring clean handoff to onboarding/CS.
System Optimization — identify inefficiencies, propose improvements, and maintain operational excellence across all sales workflows.
Key Responsibilities
Maintain 100% CRM accuracy across contacts, accounts, deals, and activities.
Build and update dashboards for leadership visibility into pipeline health and outbound performance.
Support outbound engine operations: list building, segmentation, enrichment, and sequence deployment.
Prepare daily/weekly sales briefs for leadership and sales reps.
Manage documentation for sales processes, SOPs, and playbooks.
Coordinate with Customer Success to ensure seamless onboarding after close.
Track and maintain SLA compliance for follow‑ups, lead routing, and deal progression.
Assist with sales enablement assets: call frameworks, templates, scripts, and objection handling libraries.
Support hiring and onboarding of new SDRs/AEs with systems access, training materials, and process orientation.
Ideal Candidate Profile
2–4+ years in Sales Operations, Revenue Operations, Sales Admin, or Sales Support.
Strong experience with CRM systems (HubSpot or Salesforce required).
Highly organized, detail‑obsessed, and operationally disciplined.
Comfortable working in a fast‑moving, founder-led environment.
Strong analytical skills; able to turn data into insights and action.
Experience supporting outbound sales teams (SDRs, AEs, Closers).
Excellent written communication; able to create clean documentation and templates.
High initiative—sees problems before they appear and solves them without being asked.
Success Looks Like
Sales team spends more time selling and less time on admin.
CRM becomes a single source of truth with no missing data.
Outbound engine runs with military-grade consistency.
Leadership receives clear, accurate reporting without chasing information.
Deals move through the pipeline with zero friction.
Onboarding handoffs are clean, predictable, and documented.
Why Us
We are building category-defining systems for service-based businesses. This role sits at the center of our growth engine—supporting a high-performance sales organization with clarity, precision, and operational excellence.