Project Description
I run a small home-repair and handyman team and need a reliable assistant to keep our customers happy regular business hours.
What you’ll do
• Monitor and answer incoming text messages (our primary channel) quickly and professionally.
• Occasionally return or receive phone calls or emails when a situation can’t be resolved by text alone.
• Schedule new jobs, assign the right technician, and update each booking inside our specialized dispatch software.
• Send courteous status updates so customers always know when help is on the way.
• Keep a tidy log and send me a brief daily summary of completed bookings, open items, and any issues that need follow-up.
When I need you
• Monday – Friday: 8 AM – 5 PM Los Angeles (PST)
What helps you succeed
• Knowledge of Russian is an advantage!
• Solid customer service background; you know how to stay calm, clear, and friendly.
• Comfortable navigating specialized dispatch platforms (or similar SaaS tools) from a laptop or phone.
• Excellent spoken and written English with sharp attention to details like dates, addresses, and technician notes.
• Steady internet, a quiet spot to work, and the discipline to reply within minutes.
If you enjoy helping people, can juggle schedules without dropping details, and are available for the hours above, let’s talk.