Project Description
Our in-house ERP is built on Laravel, and I need a WhatsApp automation layer that can:
• Engage customers instantly for support, order processing, and any quick information they need.
• Walk them through a dynamic, decision-based flow that adapts to each client’s requirements instead of forcing a rigid “push-to-agent” model.
• Handle the routine work—answering FAQs, sending pre-built packages or PDFs, sharing account/order status—then pass the conversation to a live agent only when a brand-new or complex request appears.
I already have WhatsApp Business API access; what I need from you is the full conversational logic, webhook callbacks, and a clean Laravel module (controllers, services, migrations if required) that drops straight into our current codebase. The final solution should:
1. Detect and store customer intent in real time.
2. Serve templated replies or PDFs seamlessly.
3. Trigger an agent handover flag, with chat history, whenever the “new requirement” branch is reached.
4. Expose a simple settings panel so our team can tweak flows or add FAQs without touching code.
I will provide sample dialogues, current database schema, and test numbers. Code quality, clear documentation, and a quick demo on our staging server will act as acceptance criteria.