Project Description
I need someone who can pick up the phone and speak confidently with my small-business customers who are behind on their invoices. You will receive a spreadsheet that already outlines each company’s outstanding balance, invoice dates, and the best contact name and number I have on file. Your job is to make the initial call, remind them of the amount due, and professionally secure a clear commitment to pay. While I welcome your own style, the tone must stay courteous yet firm so we preserve the relationship but still recover what is owed.
After each conversation I expect a concise note of the outcome—paid, promised date, dispute, or unreachable—along with any follow-up actions you recommend. A daily summary would be ideal so I can keep my books up to date and decide if further escalation is needed.
You should be comfortable handling typical objections, know the basics of debt-collection compliance in your region, and sound polished on the phone. Experience with tools such as Aircall, RingCentral, or a simple VoIP softphone is a plus, but if you have another set-up that lets you dial efficiently and record brief call notes, that works for me too.
If you have a track record of recovering overdue balances from small businesses and can start right away, let’s talk.